Welcome to the CWC Committee on Anti-Red Tape (CART) Portal!
We are delighted to welcome you to the official portal of the Committee on Anti-Red Tape (CART) of the Council for the Welfare of Children (CWC). This portal serves as your comprehensive hub for all information, updates, and resources related to the CWC’s initiatives in promoting efficiency, transparency, and accountability in public service.
Through this platform, you can stay informed about the latest CART news, explore valuable documents and references, and access guidelines aimed at improving service delivery and reducing bureaucratic hurdles. Our media gallery highlights key activities, campaigns, and milestones that showcase our ongoing commitment to fostering a culture of integrity and excellence in all that we do.
The CART Portal is part of our broader mission to simplify processes, enhance customer satisfaction, and ensure that the public experiences fast, honest, and effective service. Whether you are a staff member, a stakeholder, or a valued citizen seeking information or assistance, this portal is designed to make your engagement with the CWC easier, clearer, and more empowering.
Overview
Section 2 of the Republic Act (RA) 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018 states that:
“It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government.”
Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbook written either in English or Filipino, or in local dialect.
CART Submissions
As part of our ongoing commitment to deliver efficient, transparent, and citizen-focused services, the CWC regularly prepares and compiles key documents that reflect our service performance and internal process improvements. These submissions demonstrate our dedication to continuous progress in streamlining workflows, reducing bureaucratic delays, and enhancing client satisfaction.
The documents made available in this section provide a clear view of how the CWC measures its effectiveness, maintains accountability, and implements reforms that support better public service. These materials are part of our efforts to promote a culture of integrity and responsiveness within the organization.
Below are the key documents submitted in line with our service improvement initiatives:
Learn more about ARTA!
CWC CART DIRECTORY
USEC. ANGELO M. TAPALES
CART Chairperson
Email Address: amtapales@cwc.gov.ph
DEP. DIR. MARIA ROSARIO C. CUARESMA
CART Vice-Chairperson
Email Address: mrccuaresma@cwc.gov.ph
CART REGULAR MEMBERS
NORMINA E. MOJICA
Planning Officer IV
OIC Division Chief, PPRD
Email Address: nemojica@cwc.gov.ph
ELINO L. BARDILLON
Planning Officer V
Division Chief, LID
Email Address: elbardillon@cwc.gov.ph
JOVERTLEE C. PUDAN
Planning Officer V
Division Chief, MED
Email Address: jpudan@cwc.gov.ph
HAYDEE D. TORRALBA
Supervising Administrative Officer
Administrative and Finance Division
Email Address: hdtorralba@cwc.gov.ph
EMERSON C. SICAT
Information Technology Officer I
Unit Head, MISU
Email Address: ecsicat@cwc.gov.ph
BRYAN THOMAS D. SANTAMARIA
Attorney III
OED – Legal
Email Address: btsantamaria@cwc.gov.ph
SECRETARIAT
FRECHIE O. LACMAAN
Legal Assistant II
OED – Legal
Email Address: flacmaan@cwc.gov.ph
ROSEL B. CORNEL
Administrative Assistant II
Public Affairs and Information Office
Email Address: rbermudez-cornel@cwc.gov.ph
FAQs
This is the government’s program for the adoption of simplified requirements and procedures that will reduce red tape and expedite all transactions.
The latest law – Republic Act No. 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018) repealed Republic Act No. 9485 (Anti-Red Tape Act of 2007).
The Citizen’s Charter is required to be submitted every March 31st of the year pursuant to the Implementing Rules and Regulations of RA 11032 otherwise known as the Ease of Doing Business Law and Efficient Government Service Delivery Act of 2018.
It is any regulation, rule, or administrative procedure or system that is ineffective or detrimental in achieving its intended objectives and as a result, produces slow, suboptimal, and undesirable social outcomes.
The 3-7-20 Day Rule prescribes that simple transactions must be completed within three (3) days, complex transactions within seven (7) days, and highly-technical transactions within twenty (20) days. These are all calendar days.
These are application or requests submitted by applicants or requesting parties of a government office or agency which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government office.
These are applications or requests submitted by applicants or requesting parties of a government office which necessitate evaluation in the resolution of complicated issues by an officer or employee of said government office, such transactions to be determined by the office concerned.
These are transactions which require the use of technical knowledge, specialized skills and/or training in the processing and/or evaluation thereof.
Public officials and employees shall limit interactions with an applicant or requesting party to the preliminary assessment and evaluation of sufficiency of submitted requirements of an application or request, unless such interaction is strictly necessary for the processing of request or application.
You can complain to either the Civil Service Commission (CSC) or the newly created Anti-Red Tape Authority. The CSC is the agency mandated to receive, review, hear, and decide on complaints while the ARTA may initiate investigation upon receipt of a complain, refer the same to appropriate agency, or file cases for violations of this Act.
If an employee violates the provisions of the law, he/she will be subject to the penalties stated in the Act namely a six-month suspension for the first offense and a number of penalties including fine with a minimum amount of 500k for the second offense.
This refers to the ability of the government agencies to work together. It also refers to the change in emphasis away from structural devolution, disaggregation, and single-purpose organizations towards a more integrated approach to public service delivery characterized by seamless government transactions, integrated policy design and implementation across several agencies, interoperability or government processes, horizontal coordination, and strengthened linkages among government units.
It also means that government systems and processes work together to provide ease of access and use by the citizens. Implementing the whole-of-government approach implies a more integrated approach to public service delivery, policy making, interoperability of government processes, strengthening vertical and horizontal linkages and coordination among agencies, and clustering of basic services into government to citizens, government to businesses, and government to government, and designating points of service in accordance with the life cycle of citizens and businesses respectively.
CWC COMMITTEE ON ANTI-RED TAPE (CART)
10 Apo St, Santa Mesa Heights, Quezon City, 1114 Metro Manila
Tel Nos.: 8461-66-20, 8366-19-10, 8461-65-53
Email: cwc@cwc.gov.ph